FAQ
Q1. Are you a manufacturer or a trading company?
We are a professional elevator manufacturer specializing in the design, production, and export of elevator and lifting solutions. We have our own factory, engineering team, and quality control system, allowing us to provide reliable products and comprehensive technical support.
Our product range covers: home elevators, traction passenger elevators, hydraulic lifting equipment, hydraulic lift, cargo lift,dumbwaiters, wheelchair elevators, and stair lifts.
Q2.Where is your factory located?
Our manufacturing facility is located in jinancity, shandong province China. Customers are welcome to visit our factory to inspect our production process, quality control system, and finished products before shipment.
Q3.How many years of experience do you have?
We have extensive experience more than 10years in manufacturing elevators and lifting equipment for international markets and have successfully supplied products to customers in numerous countries.
Q4.Which countries have you exported to?
Our elevators have been exported to Europe, North America, South America, the Middle East, Southeast Asia, Africa, and Oceania.
Q5.Can we visit your factory?
Yes.We warmly welcome factory visits. Our team can arrange factory tours and technical discussions according to your schedule.
Q6.What products do you manufacture?
We manufacture a wide range of lifting solutions, including:
- Passenger Elevators,Traction Elevators,Hydraulic Elevators,Home Elevators,Villa Elevators,Hospital Elevators,Panoramic Elevators
- Freight Elevators,Car Elevators,Cargo Lift Platforms,Dumbwaiters,Food Elevators
- Wheelchair Lifts,Stair Chair Lifts
- Scissor Lifts
Q7.Can you provide complete elevator solutions?
Yes.We provide complete elevator systems including the elevator car, doors, control system, traction machine or hydraulic unit, guide rails, electrical components, and installation documentation.
Q8.Do you offer OEM or ODM services?
Yes.We support OEM and ODM services, including customized branding, logos, product appearance, packaging, manuals, and documentation.
Q9.Can elevators be customized?
Absolutely.Every project can be customized based on: Shaft dimensions ,Building layout ,Rated load ,Travel height ,Cabin size ,Door type ,Cabin decoration ,Glass or stainless steel finishes ,Control system ,Voltage ,Local safety standards.
Q10.Can you manufacture according to our drawings?
Yes.Our engineering team can manufacture products according to customer drawings or develop customized solutions based on project requirements.
Q11.Can you help us design the elevator?
Yes.Our engineers provide professional technical support, including shaft layout drawings, CAD designs, and project recommendations.
Q12.How do you ensure product quality?
Every elevator undergoes strict quality inspections throughout the manufacturing process, including material inspection, component testing, assembly inspection, electrical testing, and final operational testing before shipment.
Q13.Are your products tested before delivery?
Yes.Every unit is fully inspected and tested before packaging to ensure reliable performance and compliance with customer requirements.
Q14.What certifications do your products have?
Depending on the destination market, our products can comply with CE requirements and other applicable international standards.
Q15.Do you provide installation manuals?
Yes.We provide detailed installation manuals, electrical wiring diagrams, layout drawings, and maintenance documentation.
Q16.Can your engineers provide installation support?
Yes.Our engineers can provide online technical guidance, video support, or overseas installation assistance when required.
Q17.Is installation difficult?
Our elevators are designed for convenient installation. Professional installers can complete the installation efficiently using the supplied documentation and technical support.
Q18.What is your warranty period?
Our standard warranty is generally 12–24 months depending on the product type.
Q19.What does the warranty cover?
The warranty covers manufacturing defects and component failures under normal operating conditions.
Q20.Do you provide lifetime technical support?
Yes.We provide lifetime technical consultation and after-sales assistance throughout the product’s service life.
Q21.Can spare parts still be supplied years later?
Yes.We maintain long-term spare parts availability for our products.
Q22.How quickly can technical problems be solved?
Our technical support team usually responds within 24 hours and provides remote troubleshooting, video guidance, or replacement solutions when necessary.
Q23.How are elevators packaged?
We use export-standard packaging, including plywood cases, steel frames, moisture-proof protection, and shock-resistant packaging to ensure safe transportation.
Q24.Which shipping methods do you offer?
We support:Sea freight ,Railway transportation,Road transportation,Multimodal logistics. Depending on the destination.
Q25.Which ports do you usually ship from?
We typically ship from major Chinese ports such as Shanghai, Ningbo, Qingdao, Shenzhen, or according to customer requirements.
Q26.Can you arrange international shipping?
Yes.We work with experienced freight forwarders and can arrange global shipping services.
Q27.What is your production lead time?
Standard production typically takes 20–30 days, while customized projects generally require 30–45 days depending on specifications.
Q28.Can you handle large-volume orders?
Yes.Our production capacity enables us to fulfill both small and large international projects.
Q29.What information is required for a quotation?
To prepare an accurate quotation, please provide: Elevator type,Number of floors,Travel height,Rated load,Rated speed,Shaft dimensions,Cabin size,Door opening size,Power supply,Installation location,Project drawings (if available)
Q30.What payment terms do you accept?
We generally accept T/T, L/C, and other mutually agreed payment methods.
Q31.What is your minimum order quantity?
Our minimum order quantity is typically one complete elevator set.
Q32.Why choose your company?
Because we provide:
- Direct factory pricing
- Customized engineering solutions
- Strict quality control
- Experienced export team
- Worldwide shipping
- Professional technical support
- Long-term spare parts supply
- Reliable after-sales service
Q33.Are you looking for overseas distributors?
Yes.We welcome distributors, dealers, contractors, and project partners worldwide.
Q34.Can you support local elevator companies?
Yes.We provide OEM manufacturing, technical documentation, installation support, spare parts supply, and long-term cooperation for elevator companies worldwide.
Q35.Can you provide project drawings before ordering?
Yes.Our engineering team can prepare preliminary drawings and technical proposals based on your project information.
Q36.Can you help with government or commercial projects?
Yes.We have experience supporting residential, commercial, industrial, and public infrastructure projects with customized elevator solutions.
Browse FAQs by Product
├── Hydraulic Elevator ── Product Details FAQ
├── Traction Elevator ── Product Details FAQ
├── Wheelchair Lift ── Product Details FAQ
├── Stair Lift ── Product Details FAQ
Our Factory
Superior Elevator Services
2011-2026
Our Most Efficient Year
★Tailored Design: Free 3D modeling and site-specific engineering to maximize space utilization.
★End-to-End Service: In-house manufacturing, installation, and lifetime maintenance support.
★Certified Safety: All products meet EN safety standards, with dual protection on critical components.
★Proven Track Record: 500+ projects delivered, serving 200+ satisfied clients globally.
Working With The Best
Our Partners
